FREQUENTLY ASKED QUESTIONS (FAQ) FOR QUEENS GROWTH & BEYOND
At Queens Growth & Beyond, we prioritize using natural and organic ingredients that are gentle on your hair and scalp. Our products are formulated to enhance and maintain the health of your natural hair, rather than relying on harsh chemicals or synthetic additives. We also place a strong emphasis on sustainability and cruelty-free practices in all aspects of our business.
Although there’s no magical potion or remedy that will result in instant growth, there are steps you can take to help stimulate hair growth and prevent hair breakage, which will result in healthy longer hair with the least amount of breakage. Our Queens Grow Hair Care Collection has all the natural ingredients like Cedarwood Oil, Ginger Root, Rosemary, etc. These ingredients and many others haven been growing peoples hair for centuries, but millions of people are still unaware.
Yes, our products are designed to cater to a wide range of hair types, including curly, coily, kinky, wavy, and straight hair. We offer different product lines to address specific needs, so you can choose the products that work best for your unique hair type and concerns. You can reach out to us through social media, or email for any recommendations.
All of our products are safe for use on colored or chemically treated hair, but it's essential to check the product description and usage instructions for each specific item. We recommend conducting a patch test before using any new product if you have concerns about compatibility with your hair treatment.
Each product comes with detailed usage instructions on the product label. Additionally, you can find helpful tips and tutorials on our website and social media platforms to ensure you get the best results from our products. If you have specific questions about a product, feel free to contact our customer support team for guidance.
We have an online store where you can conveniently purchase our products. Currently, our products are primarily available online, but we are actively working to expand our presence in physical stores. Stay updated on our website and social media channels for the latest information on store locations.
Yes, we offer international shipping to many countries. During the checkout process on our website, you can select your country to see if we ship to your location and view the available shipping options.
We want you to be completely satisfied with your purchase. Please refer to our Returns and Exchange Policy on our website for detailed information on how to initiate returns or exchanges and any applicable terms and conditions.
Absolutely! We understand that everyone's hair is unique. Feel free to reach out to our customer support team, and they will be happy to assist you in selecting the best products for your specific hair type and concerns.
To stay in the loop with the latest news, promotions, and hair care tips from Queens Growth, make sure to subscribe to our newsletter and follow us on social media platforms like Instagram, Facebook, YouTube and TikTok. You can also check our blog for informative articles about natural hair care.
Share details about your shipping policies, item returns, or customer service.
Payments & Safety
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
We accept payments from major credit card companies like Visa, Mastercard, and American Express.
We also accept PayPal and Shop Pay.
Shipping & Delivery
Domestic shipping can take up to 5 business days.
Foreign shipping could take up to 14 business days.
We also have a 1-2 day processing time before packages are shipped.
Due to global supply chain challenges, shipping times could be longer than usual.
Shipping rates can vary depending on your region and are calculated at checkout.
Here are the full details of our Shipping Policy.
Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping..
Yes, we ship our products all over the globe.
Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.
A full list of all of our shipping areas can be found here.
If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.
Warranty & Repair
All our products are subject to quality control.
Our warranty provides a guarantee against manufacturer defects.
The guarantee covers any manufacturing, design, or material defect. Please notify us within 1 month of noticing any defects.
It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.
An extended warranty can be added to your products for an additional cost.
Please get in touch for more information about extended warranties.
The extended warranty could come at a different cost depending on the type of product and extended period.
Please get in touch for more information.
Returns & Refunds
Yes, we offer full and partial refunds.
Please enquire for more information about our Refund policy.
A refund request can be submitted within a month after the purchase is made.
In the case when the product and packaging are unopened and undamaged, you are eligible for a full refund.
In the case when the packaging has been opened and the product has been used, you are not eligible for a refund.
In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligible for a refund.
Please check our Terms of Service to see if you're eligible for a refund.
When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.
When an order includes free shipping, only the cost of the return shipping is handled by the customer.
We hope this FAQ has answered your questions about Queens Growth & Beyond. If you have any additional inquiries or need assistance with anything, please don't hesitate to contact us. Thank you for choosing Queens Growth & Beyond for your natural hair care journey!