Shipping & Refund Policy

Thank you for shopping with Queen’s Growth & Beyond. We value your trust and strive to provide high-quality products and excellent customer service. Please review our shipping and refund policy carefully before placing your order.

Processing & Shipping Times

Orders are typically processed within 1–3 business days. During periods of high order volume, processing may take up to 3–7 business days.

Estimated delivery times:

• United States: 3–7 business days
• International: 7–21 business days

Please note that shipping times are estimates and may vary due to carrier delays, holidays, weather conditions, or other circumstances outside of our control.

Tracking information will be provided once your order has shipped.

Incorrect Shipping Information

Customers are responsible for ensuring that all shipping information is entered correctly at checkout. Queen’s Growth & Beyond is not responsible for orders shipped to incorrectly entered addresses provided by the customer.

If you notice an error with your shipping address, please contact us immediately at:

support@queensgrowthandbeyond.com

We cannot guarantee address changes once an order has been processed or shipped.

Lost, Delayed, or Stolen Packages

Once packages are transferred to the shipping carrier, Queen’s Growth & Beyond is not responsible for shipping delays, lost packages, or stolen deliveries. Customers should contact the shipping carrier directly to file claims regarding delivery issues.

If you need assistance, please contact our support team and we will do our best to help.

Return Eligibility

We offer a 30-day return policy on eligible items. To qualify for a return, your item must be unused, unopened, in its original packaging, and in the same condition that you received it.

To initiate a return, please contact us at:

support@queensgrowthandbeyond.com

Once your return request is approved, return instructions will be provided.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

We recommend using a trackable shipping service, as we are not responsible for lost return packages.

Damaged, Defective, or Incorrect Orders

Please inspect your order upon arrival. If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery and include photos of the issue so we can review and resolve the matter promptly.

Refund Process

Once your return is received and inspected, we will notify you regarding the approval status of your refund.

If approved, refunds will be issued to your original payment method within 5–10 business days depending on your financial institution.

Shipping charges are non-refundable unless the return is due to our error.

Final Sale & Non-Returnable Items

Certain items may be marked as final sale and are not eligible for returns or refunds.

For hygiene and safety reasons, opened or used haircare products may not be eligible for return unless they arrived damaged or defective.

Cancellations

Orders may only be canceled before they are processed or shipped. Once an order has been shipped, it cannot be canceled.

Contact Us

If you have any questions regarding your order, shipping, returns, or refunds, please contact us at:

support@queensgrowthandbeyond.com

Queen’s Growth LLC
United States